ov66 Privacy Policy
Protecting your personal information is our highest priority. This policy explains how ov66 collects, uses, and stores your information.
Introduction and Scope
ov66 ("we", "our", "platform") operates a trusted online gaming and betting service for users in Bangladesh. This privacy policy ("policy") describes how ov66 collects your personal information, the purposes for which it is used, and how it is kept secure.
By registering an account or using our services through our website or mobile platform, you are considered to have consented to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform and contact our support team.
This policy applies to all of ov66's digital services, websites, mobile applications, and other online channels. We update this policy periodically to stay in line with changes in applicable laws and regulations.
What Information We Collect
ov66 collects various types of information, detailed below:
2.1 Information You Provide Directly
Information you provide yourself when registering an account or using our services:
- Full name and date of birth (for age verification — for users 21+ only)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- Username and password
- Information provided in support requests
2.2 Automatically Collected Information
Information collected by technical means while you use our platform:
- IP address and device identification details
- Browser type, operating system, and software version
- Login time, session duration, and browsing activity
- Information obtained from cookies and similar tracking technologies
- Gaming history, bet amounts, and transaction records
2.3 Information Received from Third Parties
Information collected through trusted third parties for the purposes of identity verification and fraud prevention, such as identity verification services and transaction-related information received from payment processors.
Purposes of Information Use
ov66 uses your information only for the legitimate purposes listed below:
- Account management: Completing the registration process, verifying identity, and keeping accounts secure.
- Service delivery: Operating gaming and betting services, processing transactions, and paying out winnings.
- Legal compliance: Meeting applicable legal obligations including Anti-Money Laundering (AML), Customer Due Diligence (CDD), and age verification.
- Security and fraud prevention: Detecting suspicious activity and preventing account hacking and financial fraud.
- Customer support: Providing prompt and effective resolution of your complaints and questions.
- Responsible gaming: Monitoring the risk of gaming addiction and providing support when needed.
- Platform improvement: Analyzing user experience to improve service quality.
- Communications: Sending important updates, service changes, or security-related messages.
Cookies and Tracking Technologies
The ov66 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
4.1 Types of Cookies
- Essential cookies: Required to maintain login status and ensure security. These cannot be disabled.
- Functional cookies: Remember language preferences and user settings.
- Analytics cookies: Analyze platform usage patterns to help improve services.
You can control or reject cookies by changing your browser settings. However, disabling cookies may limit some functionality of the platform.
Information Sharing and Disclosure
ov66 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Service providers: Trusted contracted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical services — only the minimum necessary information.
- Legal obligations: Providing information to authorities pursuant to court orders, government investigations, or applicable legal requirements.
- Security purposes: Providing information to relevant authorities to prevent fraud or cybercrime.
- Business transfers: In the event of a company merger or acquisition, provided the new company is bound to comply with the same privacy policy.
All third-party partners operate under strict data protection agreements and may use your information only for the specified purposes.
Information Security Measures
ov66 maintains industry-standard security measures to protect your personal information:
- SSL encryption: All information sent to and received from the platform is protected by 256-bit SSL encryption.
- Two-factor authentication (2FA): The option to use two-factor authentication as an additional security layer on your account.
- Secure data storage: Information is stored in encrypted form on secure servers.
- Access controls: Only authorized personnel may view personal information for specific required purposes.
- Regular security audits: Regular system reviews are conducted to identify vulnerabilities.
- Data breach response: In the event of a data breach, affected users will be notified within a defined timeframe.
However, data transmission over the internet is not completely secure — so while we take every precaution, we cannot guarantee absolute security.
Data Retention Period
ov66 retains your personal information for as long as it is needed to fulfil the original purpose of collection or to meet legal obligations. General guidelines:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information may be retained for a defined period in accordance with legal and regulatory requirements.
- Transaction records: Financial information and transaction records are retained for an extended period as required by law.
- Marketing data: Until the date you withdraw your consent.
Once the required retention period has ended, we securely delete or anonymize your information.
Your Rights
As an ov66 user, you have the following rights regarding your personal information:
- Right of access: You may request details of what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you may request deletion of your information, though this may be limited where legal obligations exist.
- Right to restrict processing: You may object to the processing of your information for specific purposes.
- Data portability: You may request your information in a structured, machine-readable format.
- Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will respond to your request within a reasonable time.
Protection of Minors' Information
ov66 is an adults-only platform and strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.
Age verification is in place during the registration process. If a minor's information is found in our system, that account will be closed immediately and the information deleted. If you believe a minor is using our platform, please notify our support team immediately.
International Data Transfers
ov66's servers and data processors may be located in various countries. When transferring data outside Bangladesh, we ensure that:
- Adequate data protection laws are in place in the recipient country, or
- Appropriate contractual safeguards have been put in place to protect the data.
We are committed to ensuring the highest level of protection for your information at all times, regardless of where it is processed.
Policy Changes and Updates
ov66 may update this privacy policy periodically. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last updated" date at the top of this page will change.
Continued use of the platform after the updated policy is published will be taken as your consent to the new policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us:
- Email: [email protected]
- Live chat: 24/7 support available in Bengali
We are committed to resolving your complaints as quickly as possible. The protection of your information is very important to us and we always operate with transparency and accountability.